BOOKINGS

Bookings for individuals can be made online on some tours  www.expresstravel.is or by email booking@expresstravel, fax +3545500 601 or by phone 5900 100. Every detail regarding the booking must be included, the name of the tour, the passenger´s name and birthday, flight information if they require transfer service from Keflavík airport, all accommodation, tours and other services required. For group bookings please contact booking@expresstravel.is

TERMS OF PAYMENT

A nonrefundable deposit of 10%, of the total package price should reach Express Travel 8 weeks prior to arrival. Express Travel will send a proforma invoice for groups for full payment, 6 weeks prior to arrival. Full payment (less deposit) for groups and individuals shall reach Express Travel at least 4 weeks prior to arrival of clients or upon confirmation of booking if done within 4 weeks. In case of further delay on payments, Express Travel will reserve the right to treat the booking as a cancellation and withdraw its confirmation of services.

For large group bookings of more than 50 rooms, Express Travel can require a 10% deposit for the accommodation which is nonrefundable and if the group is cancelled less than 6 months prior to arrival. The deposit need to be paid when the tour has been confirmed.

If payment is done by credit or charge card, Express Travel accepts Visa and Mastercard. Express Travel don’t change any handling fee. We don´t take Amercian Express.

ROOMING LISTS

A preliminary rooming list must be received no later than 8 weeks prior to the client's arrival, and a final rooming list at least 4 weeks prior to client's arrival.

VALIDITY OF PRICES

Express Travel reserves the right to increase prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or due to any other outside cost increases.

Any eventual changes in rates will not be made with less then 8 weeks' notice prior to arrival.

After the invoice has been issued the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. Express Travel will absorb an amount equivalent to 5% of the package price. Amounts that exceed the 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.

CANCELLATION

All cancellations must be made by letter, fax or e-mail. In conformity with business practices within the Icelandic travel industry, the Travel Agent is obliged to charge cancellation fees to passenger(s) as follows:

CANCELLATION CHARGES

Time of cancellation (Individuals) or cancellation within a group:

Time of cancellation (Groups (10+ ):For large groups  more than 6 months 10% (of accommodation)

Please note that cancellation of one or more passengers within a group may cause a price increase for the group or a cancellation fee according to above rules for those cancelled passengers.

Cancellation terms may be stricter than stated above when dealing with conferences and large groups.

If a service which has unconditionally been confirmed is cancelled by Express Travel, for example due to insufficient participation, cancellations must be made with at least 4 weeks´ notice on Express Travel behalf. Express Travel shall make every effort to provide similar alternative arrangements without additional cost to the buyer. Should those alternatives not be to the buyer's satisfaction, a full refund shall be made to the amount paid.

SURCHARGES FOR INDIVIDUALS

All rates are quoted per booking.

Change fee: If one requests changes to pre-made packages (i.e. self-drive packages), such as adding nights into the program, changing hotels or dates a change fee of EUR 79,- will be charged.

Please note that there is no fee is for booking additional nights in Reykjavík before or after a tour/package.

CHILDREN'S DISCOUNTS

Scheduled Tours, Day Tours and flight
Infants 0-1 year are free of charge.
Children 2-11 years sharing a room and/or travelling with a guardian will receive 50% discount from the listed price. On flights the discount is 8000 isl kr (52 Euro)

Accommodation
Children 0-5 years: Accommodation and breakfast free of charge, if sharing a room with guardian.
Children 6-11 years: Charge for children's extra bed according to price list. Please note that the room should be booked as only for the guardian/s, if the child reduction is to apply. I.e. for 1 adult and 1 child, you need to book a single room plus extra bed and for 2 adults and 1 child, you book a double room plus extra bed.

LIABILITY

Express Travel disclaims responsibility for any loss, damage, accidents, sickness or changes in schedules caused by weather, strikes or any other irregularity outside Express Travel's control. Express Travel reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In case of any changes in flights (domestic and international), the passenger has to pay any additional cost caused by this, at the time the service is provided (extra hotel nights, meals, transfers etc). We advise all clients to have insurance, as clients are on their own responsibility on optional tours, such as riding tours and snow scooter tours.

All complaints must reach Express Travel within 5 days from departure from Iceland. Otherwise possible compensation is not valid.

Express Travel
Efstaland 26, Grimsbae
108 Reykjavík
Iceland
Tel: +354 5900 100
Fax + 354 5500 601
Homepage: www.expresstravel.is
Info e-mail: info@expresstravel.is

For bookings booking@expresstravel.is